We're based in Les Abymes. For a fault in the commune, we come to you and the trip is short. The workshop is in our home and isn't open to the public. If it's urgent, you can bring the computer to us, by appointment.
If you're not sure, describe the fault: we'll tell you which option suits, and which one would cost you too much for nothing.
For hardware and for everything around the computer: disk, screen, battery, a system that won't start, Wi-Fi, router, printer, connected TV. If the repair needs tools, we take the machine back to the workshop. We give you the call-out price before we come.
For software: slowdowns, updates, software that refuses to install, e-mail, backup. You see the screen the whole time and you can cut the connection whenever you want.
Remote support →The workshop is in our home and isn't open to the public. If the fault can't wait, you can bring the machine to us, by appointment only.
The commune is large: the areas near Pointe-à-Pitre, the business zones, then Grand-Camp, Boisripeaux, Chazeau, Perrin or Vieux-Bourg. In the business zones, we mostly work on workstations, network printers and backups. In the residential areas, it's family computers that have become slow, tablets, Wi-Fi that doesn't reach, and photos that have never been backed up.
Two causes come up over and over, and they come from the climate. Heat and humidity clog the cooling: a machine that heats up and switches itself off can often be fixed for the price of a clean. Power cuts damage power supplies and corrupt files.
For you, that means two things. A computer that's crawling isn't necessarily due for replacement: a clean and an SSD are often enough. And a surge-protected extension lead or UPS costs far less than a motherboard.
We are an independent workshop, not a brand-approved centre. If your computer is still under manufacturer warranty, go through the brand to keep your rights. We also don't work in a clean room: a mechanically dead hard disk needs to go to a specialist lab, and we'll tell you that rather than attempt the impossible.
We confirm the price after diagnosis; the labour price list is on the Prices page.
The workshop has poor phone signal: WhatsApp is the safest way to reach us.
