Frequently asked questions, legal notice and terms of sale of KDL TECH. This translation is provided for information only; the French version is the only legally binding one.
Trading name: KDL TECH
Operator: Karim Laurent De Lucia, sole trader (EI)
Publication director: Karim Laurent De Lucia
SIREN: 423 471 481
SIRET (establishment): 423 471 481 00022
APE code: 95.11Z – Repair of computers and peripheral equipment
VAT: VAT not applicable, art. 293 B of the French Tax Code
Address: LD Caraque, Rue Narcisse Louis, 97139 Les Abymes, Guadeloupe
Phone: 06 90 70 60 08
Email: [email protected]
Website: kdl-tech.fr
OVH SAS
2, rue Kellermann - 59100 Roubaix, France
Phone: 1007
Website: www.ovhcloud.com
All content on this site (text, images, logo) is the exclusive property of KDL TECH. Any reproduction, even partial, is prohibited without prior authorisation.
We don't ask you for any account, password or personal information to browse this site. Exchanges take place via WhatsApp or e-mail, at your initiative.
This site does, however, use third-party services that set trackers:
You can refuse or withdraw your consent at any time from the cookie management banner, and delete trackers already set in your browser settings.
In accordance with the General Data Protection Regulation, you have a right of access, rectification, erasure, restriction, objection and portability regarding data concerning you. To exercise it: [email protected]. You can also lodge a complaint with the CNIL (www.cnil.fr).
Data related to a service call (name, contact details, equipment, invoices) is kept for the legal accounting retention period, then deleted. It is neither sold nor passed on to third parties.
These Terms of sale govern the computer repair services offered by KDL TECH – Karim Laurent De Lucia, sole trader, SIRET 423 471 481 00022, LD Caraque, Rue Narcisse Louis, 97139 Les Abymes (Guadeloupe), to individuals and businesses in Guadeloupe.
KDL TECH offers:
Prices are shown in euros on the Prices page of the site. VAT not applicable, art. 293 B of the French Tax Code: prices shown are the net amounts payable, no VAT is charged or recoverable.
The cost of spare parts (drives, batteries, components) is not included in the labour rates and remains the customer's responsibility.
For any special request, a personalised quote will be provided on request.
A diagnosis is carried out before any work. Its cost is deducted from the total amount if the customer proceeds with the repair. If the customer declines the repair, the diagnosis fee remains due.
Turnaround times depend on the nature of the fault, the availability of parts and workload. No fixed deadline can be guaranteed. The customer will be kept informed of progress.
Payment is due at the end of the work. Payment terms are agreed directly with the customer.
Software repairs are guaranteed for 30 days from the date of the work. This warranty covers the same problem addressed during the initial work.
For replaced parts, the manufacturer's/supplier's warranty applies.
The warranty does not cover: damage caused by the customer, viruses contracted after the work, faults related to another component, or normal wear of the equipment.
KDL TECH undertakes to take all necessary care in carrying out its services. Customers are advised to back up their data before any work. KDL TECH cannot be held liable for data loss in the event of irreversible hardware failure.
When the service is agreed remotely (phone, WhatsApp, e-mail, site form) or outside our workshop, the consumer customer has a period of 14 days from the conclusion of the contract to withdraw, without having to justify themselves or bear any penalty.
If the customer expressly requests that the work begin before the end of this period, they must make the request in writing. They then remain liable for the service already provided if they withdraw while it is under way, and lose their right of withdrawal once the service has been fully performed.
To withdraw: an e-mail to [email protected] is enough, with no particular formality required. Reimbursement of amounts already paid takes place no later than 14 days after receipt of the request.
This right does not apply to business customers acting within the scope of their activity.
Independently of the commercial warranty in Article 7, the consumer customer benefits from:
These warranties are exercised with KDL TECH, by e-mail to [email protected].
Unless otherwise agreed in writing, payment is due on receipt of the invoice. Any amount not paid by the due date automatically incurs, without prior formal notice, late payment penalties at a rate of 10% per year, as well as a flat-rate compensation of €40 for collection costs (articles L.441-10 and D.441-5 of the French Commercial Code). No discount is granted for early payment.
The subscription plans (KDL Pro for computer maintenance, KDL Web Care for website maintenance) are entered into with no minimum term. They are billed monthly, in advance, at the rates shown on the Business page.
Either party may end it with a simple written message (e-mail or WhatsApp), with one month's notice. The month already started remains payable; no cancellation penalty applies.
These plans do not include 24/7 cover, nor a guaranteed restoration time. They cover the scope described on the offer page; any work outside this scope is quoted separately.
These Terms of sale are governed by French law. In the event of a dispute, the parties agree to seek an amicable solution. Failing that, the dispute will be brought before the competent court of Pointe-à-Pitre.
For any question regarding these Terms of sale, contact:
KDL TECH – Karim Laurent De Lucia, sole trader
LD Caraque, Rue Narcisse Louis, 97139 Les Abymes, Guadeloupe
SIRET 423 471 481 00022 · APE 95.11Z
WhatsApp: 06 90 70 60 08
Email: [email protected]
